In order to ensure that all goods are free from defects, all items will be carefully inspected before shipping.
However, if you received a damaged or defective item, please email to firstname.lastname@example.org within 7 days upon receipt and attach the pictures of the defective items. We will provide an exchange for any goods that are wrongly sent, damaged or defective. The returned item should not be worn or used, and should be in the original condition which includes the original packaging and brand labels.
You may send the package through a postal service of your choice. You are responsible for the costs of sending the item back to us and we shall bear the costs of delivering the replaced item back to you. We will process your exchange request within 3 business days upon receipt of your returned item. An email notification will be sent to you.
If the item(s) you have purchased are out of stock, you may choose to exchange for other items of equal or lower value or request for a refund. The refund will be processed within 3 business days from the day an email notification is sent to you. The refund will be made using the same method originally used by you to pay for your purchase.