Frequently Asked Questions
1. How do I place an order?
Please refer to our menu on “How to order”.
2. Do I need to register before placing an order?
We aim to keep your online shopping experience with us as easy and fuss-free as possible. Hence, registration before purchase is optional. You will only be prompted to enter your shipping information during check-out.
3. When will I receive my order?
All in stocks items will be shipped by the next business day via your preferred shipping method. The delivery process takes about 2-4 business days for delivery via registered mail and 1-2 days via courier service. You will be provided with a tracking number to check the status of your shipment once your order has been sent out. We shall inform you along with an order confirmation email if any of the items in your order are sold out.
4. How do I check the status of my order?
You will received an email acknowledgement by the next business day, from your order submission date. An email notification will also be sent to you (with tracking number) on the same day your item is shipped from our warehouse. Please contact us if you did not received our email.
5. How much is the shipping cost?
We aim to keep shipping as cheap as fuss-free as possible. Hence we will only charge a flat fee of $5.50 for item(s) delivered by Singapore Post registered mail and $10.00 for item(s) delivered by courier service.
6. How do I change my order & address?
Please contact us immediately if changes are required. We are unable to make any changes once your order has been processed.
7. What should I do if I receive an incorrect/defective item?
In order to ensure that the goods are free from defects, all items will be carefully inspected before shipping.
However, if you received a defective item, please email to firstname.lastname@example.org within 7 days upon receiving of your order and attach pictures of the defective item in your email.
Once you have received an email acknowledgement from us, you may send the package through a postal service of your choice to us within 7 days for an exchange. The returned item should not be used, and should be in the original condition which includes the original packaging and brand labels. We will provide an exchange for any goods that are wrongly sent or defective.
You are responsible for the costs of sending the item back to us. The costs of sending the exchanged item back to you will be borne by us. We will process your exchange within 7 business days upon receipt of your returned item.
8. What is your refund policy? How soon will I receive a refund?
If an item which you have paid is out of stock, we shall refund the price of the item in full to you. The refund will be processed within 3 business days from the day an email notification is sent to you. Refund will be made using the same method originally used by you to pay for your purchase.
9. What kinds of payment methods do you accept?
Payment can be made by one of the following payment methods:
(a) Credit card from VISA or MasterCard (Processed by PayPal)
(b) Cheque / Bank Transfer (Please contact us for bank details)
10. Do you restock items that are sold out?
It depends on the supply and demand of the respective product. Please contact us if you are interested in any products which are currently sold out.